firmware update 3.9.3.22 fail

support

#1

I updated one V1 camera with 3.9.3.22. Now it won’t connect. Tried adding it as new camera. Setup was normal until it was unable to connect.

fwupdatefail.png


#2

If you have already tried to walk through setup again, I’d recommend a factory reset.

To perform a Factory reset on your camera, follow the instructions below:
If using an SD card with the camera, remove it before proceeding.

-Leave the unit plugged in and power on.
-Press and hold the setup button on the bottom of the unit for 20 second.
-Allow at least 30 seconds for unit to initialize, in some rare instances this process can take up to 5 minutes.
-The LED on the back should move from Solid Yellow, to Blinking Yellow.
-The device is now ready to be setup once again.