Failure to restart Cam

support

#1

moved plug from one receptacle to another and have solid yellow light and cannot do anything else just stays light yellow solid

 


#2

please help very frustrated called Tech line said 3 minute wait then hung up on me said try again very bad to a new customer

 


#3

Do you have a microSD card installed? If so, try removing it.

Plug it into power and then hold the setup button down for 30 seconds to do a factory reset.


#4

did what you said and still the same yellow light steady on


#5

Might be failed hardware. You will need to file a support ticket for this. It is preferable to do so from within the app so that the logs are captured.