Face Mask not shipped order 002269762 ordered on May 1

My order was never shipped or received. I ordered on 5/1. The tracking still shows “ready for pickup” and cannot be tracked. I contacted support and never got an answer. I want to cancel my order and get a refund. It’s been 1.5 months of waiting with no response. Please cancel my order.

Welcome to the forums! I will send your info on and assist with getting some answers. Sorry about the issues! :frowning:

I apologize for my delay here. I went into your order to process your refund and I see that it was already processed near the time you posted here. We are sorry that you had this poor experience.