Extremely dissatisfied with Wyze customer service; However, after 2.5 weeks it was made right and corrected

[gemniii]

So far it has been:

Support response times

Recently I’ve seen posts about problems with product support. Today a camera I recently purchased came up with a weird screen for the second time, So I submitted a ticket at 0720 CST. First response came at 0914 CST -[Wyze Ticket 236879] Request received: half daylight half night vision Second response was from - Diamond (Wyze) at May 28, 7:23 AM PDT (0923 CST) asking for more info. Though all the info (except phone number) Diamond requested was in the order number. I responded by 1105 C…