I apologize for my delay getting back to this thread.
For the future, if the language of other community members needs to be addressed. please flag the post and a moderator will handle it. And though our products are low cost, Wyze expects better support and I was glad to see the report. I escalated it internally and when I went to check on the ticket on Monday I found that a replacement had already been offered.
As a reminder to everyone here, we have a family-friendly forum and profanity is prohibited. Please refrain from using it here. I am glad that I was given the heads up that support was less than what we strive for in these instances and I used the opportunity to investigate these issues and work with the team to improve our service going forward.
These posts aren’t fun but they are important. They give Wyze the opportunity to improve. And we are aiming to have great products and great service. The price shouldn’t factor into it and we let these people down. It is important to us to fix it so please do not downplay their experiences.
As for spreading the word more effectively about the forum and other communities, this is a goal and we have a few projects in progress that will hopefully help with this. It makes sense that some people have more difficulty learning about these resources and we aim to fix that.