Two weeks ago my 1st of 12 Wyze Camera’s stopped working, this camera was purchased in December of 2018. I reached out to customer support and without question they offered to replace the camera, this was two weeks ago.
I got the order confirmation and the shipping address was WRONG. I reached back out and never heard back from the person who ordered the camera. Three e-mails later and no response. The next day I chat with someone from order support and they assured me the address was correct; however, when I got the updated order it was WRONG again and she never responded to my follow up e-mails. Then on Friday I reached out and they told me to ignore the confirmation as the address was correct.
Two weeks passed by and no camera so today I checked in and wouldn’t you know the address is WRONG and now they are sending me a new camera. I told them not to bother as this afternoon I threw out all the cameras and ordered Nest.
Money isn’t as important as being reliable for security.
Also, I tracked the order today and it was delivered to the WRONG address!