Event recording turns itself off

wyze-cam
#1

I’m new to this community! I got the Wyze v2 recently and the event recording turns itself off all the time. I turn it on and some time later, I’ll notice that it’s off again. I can’t figure out why and what to do to make it stick. Any ideas? Thanks!

#2

Do you have any shortcuts set up that might be turning it off? Do you have the schedule set in Camera Settings > Event Recording?

1 Like
#3

I don’t have any shortcuts. I tried both with a schedule and without – same result with the option eventually disabling itself.

#4

Consider that this forum is primarily a user to user community. If you don’t get a helpful reply here, I suggest you file a support request including the log files for more help. You might want to go ahead and submit your ticket now as there is somewhat of a backlog. If you end up getting the issue resolved before support contacts you, then you can always let them know that it’s already resolved.