This is a major problem that I noticed only a few days ago. When I play back a recorded event, it gets stuck at around 5mb, then spins forever. This is new to me and makes the cameras mostly useless.
One trick I read was to swipe to the next event then swipe back. This sorta works but not consistent.
What is consistent is getting a notification that there’s an event, and I can see all of 1.5 seconds of it before it stops downloading and spins to eternity. This happens on both my iPhone 8 and iPhone 12.
These are v2, but I don’t see how it matters, since the problem is between the recording server and the iPhone.
I contacted support, who wanted me to reset all my cameras, which takes about an hour, so I hung up and did it later. At first, it seemed to fix the problem, but today, the problem is back.
I see all the RECENT EVENTS, and when I click one to view, it downloads anywhere between 4MB and 10MB and only plays the few 2 or 3 seconds - when I’m LUCKY. The latest problem is that it shows that it downloads, but then doesn’t play even the first second - it’s just stuck.
I’ll be on the phone again with Support today. I hope they don’t want me to reset all my cameras again.
I gave up on Support after waiting on hold for 30min today. While I waited, I found many others with the same/similar issue.
This morning, I kept trying to view the same event about a dozen times, and eventually it DID download and I was able to view it. But then I tried again, and it got stuck. It seems to be a problem with the download server, but there’s no way for me to troubleshoot their problem.
It would be nice if Wyze Support would fix this problem.
It just spins now - Most of our cameras just get hung up on buffering.
Are the Wyze camera servers FULL? - When I’ve received a Notification and go to my Events page, it frequently buffers continuously (showing a low download Mb number) or displays an error message window.
When attempting to view event videos I’m getting an error message. “Error code 06 - failed to fetch the video from cloud”.
Events Won’t Play Spinning Wheel
Freeze on video events - If I click on a recent video event usually all I get is 1 second of the video then the feed freezes and I get this twirling circle with some megabit readout making the request a total failure
It all sounds familiar. I have two V3 cameras (both with Cam Plus) aimed at the same location from different angles, so if one triggers the other should too, RIGHT??? WRONG!!!. 70% of the time, both will be triggered simultaneously - BUT - I will often get a Notification and Event from one, but not the other. This could be from either camera; no rhyme or reason. Also, my two V2 cameras in a separate location (each also aimed at the same area from different angles) do the same thing about half the time. When I KNOW that the second camera should trigger whenever the first one does, but DOESN’T, it’s another irritating reminder. I feel stupid being thankful when they actually work right. It’s an “over-promise and under-deliver” syndrome. Shame!
I’d say about 70 percent of the “12 second” videos are between zero seconds and one second.
I noticed today that Wyze is offering a service for longer videos. I won’t bother, because they can’t even deliver on their 12 second videos - why would I pay extra for videos that may or may not play?
Wyze support responds to my situation like they’ve never heard of it before, even though I can see that it’s an ongoing problem with many of their customers.