Hi Gwendolyn, my [Wyze Ticket 580031] is for the same purchase issue, with two charges to my credit card but no order number, still.
This is bad just business practice. The fact that the only means of making any contact is via a trouble ticket is an indication of the immaturity of the company. Noto to mention they’ve already exceeded their SLA of responding to the issue within 48 hrs.
If anyone from WYZE is moderating this forum, it would very helpful if an email notification or an informative banner was added to the main site indicating that there was an issue.
When is this ordering/billing issue going to be RESOLVED.