Error: Refresh list failed

support

#1

When I try to view a live feed, the icon that looks like the camera is in a round tank filling with water is right in the middle of the live feed for about 10 seconds then goes to a blank page that says “Refresh list failed”.

Any suggestions? Thank you.

Chris

Screenshot_2018-05-04-14-02-08.png


#2

What version of phone OS are you using, iOS or Android? I would try to force-quit the Wyze app and try again.


#3

Hello and thank you for replying. I am using Android on a Galaxy S3. I tried quitting and re- starting but that didn’t help. Now the live feed still has that animation in the middle of it but doesn’t go to that error message.

Chris


#4

Can the S3 run Android releases after KitKat?

The Wyze FAQ recommends Android 5.0 as the minimum version, which is Lollipop.

 


#5

I am also getting refresh list error. I am running s-7 android 7.0. There are not any comments on this error on their web site.