So I first contact Wyze Labs about two weeks ago. I was getting all sorts of error codes when trying to connect to my cameras. The errors are sporadic, unpredictable and senseless. I know what some of them mean, but in the matter of 10 minutes, I can get all of the following:
Error Code 60
Error Code 90 (this is typically during boot or when my Wemo Outlets are off by accident)
Error Code 42
Error Code 20011
Error Code 20010
Error Code 20002
New one to ADD
Error Code 41
Another new one last night
Error Code 20027 (so far that is EIGHT different error codes all while attempting to connect)
Now that is a huge variety. Most people would say that there are irreparable flaws in the app or hardware architecture if under equal conditions, all of those errors appear in short time while attempting to complete the same function. Not to mention the “Download Error” and “No More” message when there are plenty of additional clips.
I have requested yet received no acceptable answers to most of my inquiries about meanings of error codes. Wyze tech support knew what 2 or 3 of them meant, but what self-respecting coder can’t figure out what every error in their code means. Are we dealing with incompetence or just laziness.
Another common glitch is when you have more clips that require the stack to add and then add and then add. View one clip and then go back and you have to start from the top again. That is just pure lazy coding. The back should take you to where you left off, not to the top of the stack. I think the tech is great, the concept is commendable, but the execution and professionalism from the Wyze Labs side is amateur at best and if it doesn’t improve, I will just move on, even with the sizeable investment I have made. It’s just not worth it to lose clips, be unable to see what I bought these cameras to see and to deal with errors at every turn.