yes, it occurs 100% of the time. Attached are the same error accessed two different ways. The first is by going into “events” and selecting the event to view video. Note the error message. The first frame of video is shown but the event time shows 00:00 of 00:00.
The second method is by accessing the video by selecting the doorbell, then selecting the event in the doorbell timeline. Again the first frame of the video is displayed but in this case the “spinning wheel” just appears for a bit and the video never plays.