Error code 90

Got my Wyzecam yesterday. Was pretty excited about it and have visited the live steam about 2-3 times from work today until I got -90? I did some searches and see it requires a power cycle? Is this the expectation that I will have to constantly reset this thing? I believe it just updated itself when I set it up for the first time.

-Mark

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Here’s the connectivity troubleshooting guide:

If that doesn’t solve it, keep in mind that this is primarily a user-to-user forum. If you don’t get help here from the community, file a support request including log files. That will ensure that the logs are captured. You might want to submit the ticket right away because there’s somewhat of a backlog. You can always let them know it’s already resolved when they contact you.

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Welcome to the forum!

There was one jump in firmware versions that caused that error for me, I believe it was the second to last update. Thankfully after a reboot and a long 10-15-minute wait it came back online. That was the first and only time I’ve had issues with a firmware update, but you probably don’t want to run a firmware update remotely unless you’re prepared to lose connectivity.

I’ve also seen the -90 error when I was having wireless signal strength issues. In my case it was more of an interference issue from a neighbor, but I’ve also had intermittent issues with one cam that’s pretty far from my router (on my shed). In that case adding another wireless access point in my shed resolved it.

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Changing the wifi channel worked for me this morning. I’d had about twelve hours of intermittent connection and error 90’ing. The basic troubleshooting didn’t work. The new channel did. :crossed_fingers:

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Until it didn’t, hours later. :slight_smile:

Here’s what finally resolved my problem:

Removing and reinstalling the micro USB power plug into the socket on the back of the cam.

I did it three times for good measure (“exercising” a plug/ socket combo costs nothing and can improve power connection quality if any flakiness from corrosion has occurred. Especially applies if you’re using a cam in “outlaw” mode (the cam is not Wyze approved/supported for outdoor use.)

I’m pretty confident this conclusion is correct because as soon as I physically grabbed the cam and held it in my hand a few feet from its mounting point, it was Happy Jack - strong and stable as the day is long.

Background: Cam is

  • outdoors in a mild climate, second floor, under an eave - for four months with no connectivity problems.

  • Has an SD card installed - approved size and duty rating. While I was there, I also “exercised” the SD card in its socket three times. Later, back in the easy chair, I reformatted the card via the in-app utility.

Coda: In the future, this is the first * second thing I will do if connectivity problems crop up. Even if it’s inconvenient to ladder-up, it’s far preferable to richarding around with arcane app and router settings for, um, hours, that often SEEM to fix something (because the problem is intermittent) but ultimately deposit you back into the same tech morale dump whence you started.)

Basic physical reality still matters! Everything else is built on-top of it.

* The first thing will be coming to these forums to see if known connectivity issues are being reported. Best to pour yourself a Jack’n’Coke and bask in some natural light for a couple of hours after initial discovery - after all, you could be the first one stung by a server outage, etc, ergo no reports will be on the forum yet. :face_with_hand_over_mouth:

Extra credit:

Literally LOL’d. Clicking its link will lead you to the thread content that provoked it. :wink:

[2 days later]

More intermittency…

When you do a factory reset, is the camera re-registered to (potentially) a different server (or pool) for authentication activities?

If not, what precisely does a factory reset reset?

Anyone?

A couple of threads with worthy tips:

 
Turns out sage advice for a rapidly accelerating future is to update your equipment more often: