Hi @pauln277, I just checked my All Mail folder and surely didn’t receive your email. I also checked our support ticket system. the most recent ticket you sent was on November 8th. If you’re using our latest 2.0 app, the instruction on how to send an app log has changed as follows.
In the Wyze app, go to My Account -> Help & Feedback -> tap ‘Report an issue’ at the bottom of the page.
In the Details field, please enter a brief description of the issue you’re having. Select the camera that’s having trouble. Make sure to leave the box checked next to Log file will be sent to the R&D team to help investigate your issue’ option at the bottom of the form and tap Submit.
Let me know after you sent the log, I’ll take over the ticket and troubleshoot with you.