Error 1001 For iOS When Using 2.0.17

bug
#1

We found a bug with the recent iOS beta version (2.0.17) leading to a 1001 error when trying to login. We’re looking into this now and it’s a priority. So if you have run into this, please let us know and hang tight. We’ll get this sorted out ASAP!

Sorry for the trouble, folks.

Best,

WyzeGwendolyn

Edit: Fully closing the app and reopening it should help.

Update 12/15: We have identified the issue and fixed it. We updated a newer version of V2.0.17 on TestFlight which should solve the problem. Please download the new version. Thanks!

1 Like
pinned #2
#3

Getting this same error on v2.0.19. After entering my email/password, the Login button does not become active, so the only way to submit the credentials (which results in the error pop-up) is to hit the Next button on the keyboard.

Closing and re-opening the app does not resolve. I get this on my iPhone X and iPad Pro running iOS 12.1.1. Any ideas?

#4

Have you tried updating your devices to the lastest iOS versions and deleting the wyze app then reinstalling?

#5

Yes, multiple times. My iOS devices are always up-to-date (auto updates) and I installed the Wyzecam app on my iPad Pro for the very first time this morning,

#6

Sorry for the trouble! I’m sending a bug report in about this now.