Entry Sensor v2 entry sound (tune) not playing on sense hub

New home monitoring setup received yesterday. I noticed the entry sensors were sounding a chime on the sense hub when an entry sensor opened, but then it suddenly stopped after arming and testing the system a couple times.

I verified all of my “tune settings” were set to “ON” for each entry sensor (wyze app → monitoring (bottom) → “Home Monitoring Settings” → “Tune Settings”) but still nothing.

After being on the phone with support for over an hour I resolved the issue myself by performing a soft reboot (they wanted me to do a factory reset, which would have involved re-pairing all of my sensors, yuck).

Factory reset that worked with hub firmware v4.32.8.246:

  1. Unplug the Wyze Sense Hub (you’ll hear “Running on battery backup…”
  2. Press and hold the reset button on the back until the status lights start blinking
  3. Wait for hub to reboot (you’ll again hear “running on battery backup…”
  4. Restore power to the hub

Immediately after doing this the entry sensor triggered the chime noise on the hub!

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Good they are working now. FW updates have been notorious for messing this up.

I had to soft reboot AND toggle off, shutdown, restart, toggle on all my sensors