New home monitoring setup received yesterday. I noticed the entry sensors were sounding a chime on the sense hub when an entry sensor opened, but then it suddenly stopped after arming and testing the system a couple times.
I verified all of my “tune settings” were set to “ON” for each entry sensor (wyze app → monitoring (bottom) → “Home Monitoring Settings” → “Tune Settings”) but still nothing.
After being on the phone with support for over an hour I resolved the issue myself by performing a soft reboot (they wanted me to do a factory reset, which would have involved re-pairing all of my sensors, yuck).
Factory reset that worked with hub firmware v188.8.131.52:
- Unplug the Wyze Sense Hub (you’ll hear “Running on battery backup…”
- Press and hold the reset button on the back until the status lights start blinking
- Wait for hub to reboot (you’ll again hear “running on battery backup…”
- Restore power to the hub
Immediately after doing this the entry sensor triggered the chime noise on the hub!