Email address

support

#1

I changed the email address in my account details but continue to receive emails at the old email address. Is there a way to fix this?


#2

There are two places to change the email address:

  1. Click My Account at the top, then Account Details.
  2. Click My Profile (from a forum page), then Edit. There you will see separate Username and Email fields. The Email field goes along with the one in #1, but the Username is independent. You probably need to change both. Also, if you email address is in the Nickname field, you should change that to some non-email name.
EDIT: I see that the Username and Email fields in the My Profile section (#2 above) are not editable, but only one changes when you change your email in My Account (#1) above. This might be a problem with the forum setup. I'll loop in the Wyze forum chief and see if he can comment.

#3

Thanks RickO for highlighting this! I’ll get the team to take a look at this, meanwhile can you drop an email to support@wyzecam.com on which email address you’d like to change to, and address it to Mary? We’ll see how we can help change this manually for the time being.


#4

Not to be a me-too, but…me too.

Just discovered that (maybe from a fault of my own) that my forum username IS my email, meaning that every post I ever make has my obfuscated email address in the URL.

Any chance of editing this (by getting those fields unlocked) would be very appreciated.