Download Failed on Recent Recordings

[WyzeJasonJ]

Could be linked to this

RESOLVED: Event Video Download Delay - 11/27/19

We’ve recently received reports of Event videos being shown as existing in the app but not being available for download. We suspect a half hour slowdown and we are looking into this now. We apologize and will update you when we have more information. Update 5:39 PM PT - The Event video download problem was caused by a processing delay. We are working through this and expect this issue to be resolved in about 2-3 hours. Thank you for your patience. Update 7:37 PM PT - From our end, we are seein…