Doorbell Pro not accepting a charge

My Video Doorbell Pro is not accepting a charge. It’s been in use for less than a month. The firmware is all updated. The firmware version is 1.0.64. I’ve tried two different cables and two different chargers. Support just sends me “how to unmount and charge” instructions. Any thoughts? Ideas?

I am assuming this is using the chat tool?
I would contact support via phone.
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