I just installed the doorbell. I am receiving notifications about 3-5 minutes after the camera shows movement. I have contacted support with no help. My bell is blue, I’ve updated the firmware, I’ve reset everything a ton of times. I’m frustrated
Hopefully this will be fixed with updates down the road.
I was just watching a Youtube review of the doorbell, and in their tests they found that having Cam Plus enabled for the doorbell made their notifications take 20 seconds to hit, vs only 5 seconds WITHOUT Cam Plus. So if you’re seeing huge delays, that would be the first question - if you have a Cam Plus subscription enabled for that doorbell. I myself have also noticed, with my Cam Plus on my doorbell, that it does take around 20 seconds to get the notification, which is pretty sluggish and annoying enough already.
And secondly, if you do have Cam Plus, it’s clearly having difficulty getting your data to their servers and back in order to give you the Cam Plus smart notification. Basically, maybe a speed/quality of your doorbell’s wifi connection.
It’s probably a wifi connection thing either way though.
Are you using Android or iOS? Asking because there is a known issue with Android Devices and delayed notifications. This is an issue with Android and other apps are also having a hard time getting timely notifications. If you have an Android Device, you can test this by simply pluging in your power and then seeing how long it takes to trigger. The issue, with Android, has to do with the Doze Mode. I personally run an ADB command to disable this and now get notifications as quick as an iPhone. This issue only occurs when the phone is off of a charger and a sleep, or not being used for a short period of time, about 3 to 5 minutes.
I believe Wyze is working on some fix for this, but have not received any confirmation as of yet.
Former Ring Door bell user and switched to Wyze… Wyze notifications are a bit slower and VERY much hoping the speed of notifications improves.
Also, I was able to get motion detection notifications via Alexa with Ring and would like this feature with Wyze, if possible. Door bell notifications with Wyze works well
Me too, left Ring after about 3 years because Wyze seemed to provide a better alternative. Ring worked great, maybe 2 or 3 times in the whole time I had it, I was actually able to “answer the door” maybe 2 or 3 times before the person left and walked away, because Ring would open the view on my phone, but just sit there and spin, spin, spin the “Connecting” icon for a minute or two but never connect until the person at the door had long since given up and walked away. With Wyze, the cams are always super fast to connect, like within a couple of seconds. So I thought the doorbell would work the same. But the doorbell is not even sending me a notification or displaying the camera view or telling me someone’s at the door. The instructions in the Help document DO NOT WORK. because when I get to the Event Recording page and there’s supposed to be a toggle to turn on the notification or whatever, for the doorbell, there’s nothing there. Nothing for me to click to enable those doorbell notifications. I have uninstalled the app, reinstalled, tried the firmware updates, etc. and gotten nowhere. Wyze’s help and documentation is poor and incomplete. Some thing with the Thermostat. The instructions for installing it were excellent and worked very well. So yeah, I got it installed just fine, but the intstuctions for learning how to use the thermostat, set up schedules for turning the furnace and fan on, etc. are incomplete and very confusing and the user interface in the app isn’t very helpful either. I was delighted with the instructions for installing the thermostat, but then figuring out how to use it on a day to day basis has been very frustrating. I think Wyze need to slow down its release of all these new products and focus on giving its customers better service and support and documentation and help and more useful and intelligent user interface for the products we’ve invested in.
For me the same, I get notifications after 1 minute. Even the door bell has a 2 minutes delay when using the app to select the sound.
I was expecting something better.
I have an Android tablet on 2.4 GHz WiFi and an Android cell phone on 4GLTE connection, both with the Wyze app installed. While the video on the cell phone seems to be streaming at normal speed, the video on the tablet streams a lot slower. This is based on both the clock updating and the missing frames, jerky video on the tablet.
If there was a problem with WiFi, shouldn’t the video on the cell phone also be lagging?
Well you could try the phone on WiFi and compare. Lots of Android tablets are underpowered…