Hi All - First time poster but long time fan and user of Wyze cams and sensors.
I bought 2 Wyze Doorbells at Home Depot including 1 year of Cam Plus. The 1 year of Cam Plus was advertised as “includes 1-year of Cam Plus” right there on the front of the box. To redeem the Cam Plus subscriptions the Doorbell box includes a card with a coupon code inside. When I went to redeem the coupon code, The first code worked but then the subscription automatically cancelled for unknown reasons. The second code would not redeem.
After reaching out to customer support they told me my first code was already redeemed (duh) and the second code can’t be redeemed because the Home Depot promotion is limited to 1 code per Wyze account (??!?!?). No where on or in the box did it mention limited to 1 coupon code per account.
Now I’m left with no Cam Plus subscriptions for my Doorbells as advertised on the Doorbell box.
Has anyone run into this issue after purchasing the Wyze Doorbell at Home Depot? Any suggestions or help from a Wyze team member would be appreciated.