Do you figure that deleting and re-installing it did the trick? When you say you deleted it, are you referring to deleting the software from your device and then re-installing it? Thanks.
I also get the error 6 for when I try to view recorded conversations at the doorbell. I can watch video stream from it live no problem, I can have a conversation with someone without a problem too. However, every doorbell push throws error 6 if I try to watch it again afterwards. I also get ZERO notifications for non-doorbell ring events from the doorbell. I have Wyze Cam v2, v3, WCO so I’m not new to working with Wyze products. I’ve tried the following to resolve this with 0 luck.
- Device firmware 184.108.40.206
- Wyze Cam has full reception bars and I can watch video live without issue and receive doorbell calls without issue
- Reboot the doorbell
- Deleted it from my account and re-added it
- Removed Wyze Cam Plus and re-added it several times
- Ensured the silence mode wasn’t on (I get notifications from all my other devices)
- Ensured Motion Detection is on
- Ensured all Notifications are on
- Tried various Motion Detection settings and zones
It seems to have started working again as the CamPlus trial ended.
One device is getting an error code 09 though. The person that I shared it with can view, but I get error 09.
My Cam Plus trial ended and it did not fix mine. I still get 0 recordings and 0 notification even though I can watch live without problems or receive calls from the doorbell without problem but none of them get uploaded.
Getting error code 05 consistently now. Everything worked fine until 3 days ago. I’ve restarted my wifi, and the signal is strong. Restarted the doorbell. Logged out and logged in. Wyze really needs to fix this. The chat was pretty useless, basically wait ten minutes to have them say “we’ve received your log and the team is working on it”. I don’t get the feeling they are since this has been going on for others since February. So… How much is a Ring doorbell anyway?
I was able to resolve my issue at least with error 5/6 on my doorbell. I’ve noticed this with some IoT devices that they hard code IPs in their code so some activities run faster by bypassing DNS. I think the doorbell video stream is like that but the upload process does DNS lookups. I forgot to set a DNS server in the static assignment for the device which meant it wasn’t getting any DNS. This was confusing to track down because I was able to add the product, view video from it, and get ring events but no motion/sound detection events. Adding the DNS reference and rebooting the doorbell resolved the issue for me.
I’ve been getting either Error code 5 or 6 for over a week. Tried all the tiresome suggestions from Wyze. All my indoor and outdoor cameras work fine, but the doorbell has been nothing but trouble since I installed it. Thinking of switching to the Ring doorbell.
I’ve been getting Error 6 lately.
How does one set a DNS for one particular device?
Also, I think Wyze Doorbell wifi is made by TX Instruments? … I think that’s what shows up on my Wifi scanner app. Is that correct? … If the doorbell is TX Instr., it’s also appears that it has no encrypted connection to my router.
You would need to be using static assignments where you define the individual settings per device.
Ok. I think I’ve done that.
But I thought the person was referring to assigning a specific DNS to the Wyze device.
There is a free and simple workaround to the problem, if you are getting an error code on the Doorbell and the video does not play.
It’s posted here in Wyze doorbell error message code 09
It’s not a solution but it’s a useful workaround.
This seems to be a problem where enough people are having the issue that it would garner more attention to get resolved. I have the latest firmware and app as of 8/30/2021 and have the issue enough to throw around daily medaphors. I have three Wyze cams all together, outside (v3), inside (v3) and the doorbell cam. The doorbell cam is the only cam that throws Error 6’s. I have tried all of the suggestions, including blaming my network/internet, but I normally need to restart the doorbell cam when it exhibits an Error 6 to get rid of the error. Its almost like its stuck or something, although live feed works.
This is all 1’s and 0’s. Programmatically, in the code, some process or procedure brings X and Y together to spit out an Error 6. It would be nice if it were shared amongst the common folk just what the app or firmware detects and justifies as an Error 6 event so that we can better troubleshoot the issue when it occurs. If its the lack of a network connection, something grander than an Error 6 might be more in order. Perhaps allow us access to some logs that are generated in the app (that we can see) with verbose information.
We support Wyze but some of us get the impression that some issues reported sort of take a back seat on the road of lets shuffle our feet.
Well said. I continue to have this issue and have had it for several months.
I also have restarted my doorbell numerous times, and it seems to work for a while after the restart. I also have a Wyze lightbulb that’s on a schedule, so I set up an event trigger causing the doorbell to restart every night when the lightbulb is turned off. Fewer code 6s but they do continue to happen occasionally.
I use FING.
Every day, it alerts me my doorcam is disconnected and reconnected for a period of time.
Oh I like that! I have FING as well and didnt even occur to me to check it out. Thanks!
I just try and it work .
-Uncheck the Camplus.
- set doorbell cam to 480
-back to Home
- sign out then sign in
- disconnect the power to reset doorbell cam
- connect the doorbell back to WiFi
If it works you can switch back to HD and Camplus
I’ve been having this problem for a while as well.
Have been working with support to try and get it resolved even to the point of getting a new doorbell hoping it was a hardware issue.
When I got the new doorbell it came with CamPlus evaluation. Immediately after install started getting error 5 once camplus was gone started getting error 6. Also the only events I get are when the doorbell is pushed, no recordings on movement (but it does detect movement). None of my v2s or v3s have this problem (other app related problems but not ann event recording issue).
I’ve supported wyze for a long time now have multiple v2s, v3, watch, handvac, wyze lock, plugs, sense (original and now the new version), and doorbell. All perform as expected for the price but it is really disappointing to see how the app has not really improved my camera experience (takes forever to load and many times fails initially) and this doorbell situation being the latest.
Will have to try the hanluuql solution and see if it helps me.
It’s very likely not your doorbell that’s causing the problem but more likely your phones default video player. I’ve always gotten the 5, 6, 7 and or 9 error code on my Moto G6 Play phone. However, it does work fine if you replace the default video player with vlc … however this was trickier than I expected and I used a phone root method.
You should try the work around I posted above. But also try using a different phone or tablet. I get errors on my phone but my Fire8 tablet works fine with the doorbell.
Keep in mind you do need to install the google play store in order to install the Wyze app but it’s quite easy to do,
I can empathize this issue is annoying and could have been handled better or atleast addressed or acknowledged by Wyze but the covid years have been hard for everyone and honestly all of the doorbell systems are a bit wonky.
Well tried the 480p technique…didn’t work.
Tried to move to VLC as primary playback but it will not actually let the video download to even playback.
I’m just confused how this worked perfect several months back and out of no where these problems occur.
A friend of mine has the wyze doorbell and no problems there.
Another aspect that still confuses me is why it detects motion but will not record the motion…its just disappointing cause I would love to recommend the product, but makes it really hard when the software is acting glitchy.
I had a ring and it wasn’t wonderful either, but this was working and now isn’t, ring stopped working well cause i didn’t want to pay for an added service.
oh well, maybe they will come out with a fix with the next round of new products.
The 480p change worked for me! Videos seem to play from the cloud more consistently now.
I had to put in a rule to restart my doorbell daily too. For some reason it seems to have problems displaying live video sometimes, but once I restart it (through the app), it works fine, so I just setup a rule to do it daily. Hopefully the next firmware update will solve these pesky problems. 480p is not really what I want to use for resolution, but at least it works.