Doesn't connect when I leave my home, help?

#1

Why do the cameras connect fine when I’m home but soon as I leave they will not connect.

I have a Samsung Note 8 and Arris modem and router.

Thanks

#2

Here’s the connectivity troubleshooting guide:

If that doesn’t solve it, keep in mind that this is primarily a user-to-user forum. If you don’t get help here from the community, file a support ticket, preferably from within the app while the bad camera is selected. That will ensure that the logs are captured. You might want to submit the ticket right away because there’s somewhat of a backlog. You can always let them know it’s already resolved when they contact you.