Distortion in image

support

#1

Hi, I’ve got this set of distorted lines running vertically through the image when in day or night mode. Brand new wyze cam v2.

Emailed support but haven’t heard back. Any ideas?

 

 

Screenshot_20180413-171755_Wyze.jpg

20180413_172605.png


#2

If power cycling the camera and switching night mode on and off doesn’t fix this, then it looks like this one will need to be replaced. Hopefully you’ll hear back on the support request soon.


#3

Yea. Tried both. Oh well ?