As we are rolling out face recognition to more of you, we are also seeing some problems of the system. So I’m creating this thread to discuss and give updates on the fixes.
Issue 1: We’ve identified a problem when turning on the face recognition, the face collection is failed to initialize. This happends mostly to Android app with Cam v3 and doorbell devices. Right now we are investigating the root cause and working on the fixing.
Issue 2: We’ve identified the pagination problem when trying to load more faces in the edit page. We are investigating the cause of it right now.
If you have any face recognition related problems, please leave the comments below. I’ll also look into the discussion in other threads. Will keep updating the status in this.
Issue 1: this issue is fixed in the latest 2.25 beta app. If you have the problem, please help test with the latest 2.25 beta app. Once you download the app and turn off and turn on the Face Recognition again to see if it works for you!
If you have any face recognition related problem, please leave the comments below. I’ll also look into the discussion in other threads. Will keep updating the statud in this.