Jayme
1
Hi all,
I just logged into my account via a web browser (Chrome and Brave) and my account was deleted.
All my records of orders placed and pre orders pending have been removed.
I was able to create a new account with all the same exact log in information, but all my data is gone.
I am hoping to find a fix for this.
Thanks in advance,
Jayme
Hello @Jayme and welcome to the community.
I have not heard of this happening before, I would contact support and see if there is anything they can do
WYZE Support
Live support is available:
+1-206-339-9646
Monday - Friday 5 am - 6 pm PT
Saturday 8 am - 4 pm PT
Jayme
3
Thanks Jason,
On the line now. Will post what I find out.
Jayme
4
Apparently I was somehow logged into the Wyze Staging environment. wcstaging was at the beginning of the url.
I routed back to wyze.com and my account info and everything is golden now.
2 Likes
Thanks for giving us an update
1 Like
Sorry to hear about this! What time did you log in? Was it shortly before you sent this message?