Detecting Zone OFF but still detects movements

android
#1

Hi All ,
I have two Wyze cam I bought a week ago, I fiddled with it enough to know how to use it.
but i am encountering a problem with it since day one.
I want the cams to detect motion when i am not home, so I have setup some shortcuts to have Detection feature to only work when I am away and had them off when Iam Home But they still detect movements even if I am home.

I have tried :

  • Power cycling
  • Formatting SD card
  • Factory reset
  • Downgrading the firmware and upgrading it back

FYI my current Firmware Version is : 4.9.4.37
is this a known issue ?

#2

Here are the Troubleshooting Guides. You can also run through the troubleshooting flow chart by clicking “Begin Troubleshooting” at the top of this page.

Keep in mind that this forum is primarily a user to user community. If you don’t get a helpful reply here, please file a Support Request. Depending on the nature of the problem, rather than use the previous website link, it is helpful to submit an App Log and/or a Firmware Log.