Deleted Base Station from the app and now it won't connect at all

So still no response from wyze on this one huh? Bummer. It’s pretty frustrating that their most expensive individual camera turned out to be the most finicky.
Useless now :expressionless:

Response to what ? the previous posters never came back and said whether they resolved their issues or not. Did you delete your base or cam and now can’t get it to connect ? Which app and firmware versions, iOS/Android , did it ever work ???

I have the same problem. What is the solution?

I also have the same issue - I deleted my base station while offline and now it appears to be useless! Why do they even allow you to delete it without some sort of warning message? Please tell me I don’t have useless piece of equipment now??

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While offline? What manual process did you use? My base appears to be online currently. All firmware is UTD. But no connection can be found between the app and the base station, even though the light is solid blue.

I deleted everything while it was on line. I then added new firmware to the base and cameras with this method the set everything up again starting with the base.

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@Travelgirl1986

I did this same exact thing yesterday. Deleted the base station because I could not get a new camera installed. I figured I would delete everything and start over. Oops then I saw you should not do this. Thanks for not telling me as I tried to delete it. Needless to say it would not connect anymore so that I could configure it. After several frustrating hours I gave up and went to bed. This morning it magically worked on the first try. Not sure if that is a fix, but leaving it untouched overnight worked wonders.

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What I did to resolve this issue was keep home base plugged in to power but I removed the ethernet cable and my SD card from it. I deleted the outdoor camera also. Then next to the USB port there is a small hole. I put a paperclip in there for 30 seconds and that factory reset the base station. Then I was able to reset up outdoor camera and base station.

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How do I download the current firmware? I am currently having this problem and I’m not sure what to do anymore.

Cam and Base directions here. You need a clean SD card. click on the blue release notes to find the current and previous versions of firmware.

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Just checking in with a +1 to this issue. We had power outages recently and 1 of 2 of my base stations never came back online and wouldn’t come online with any manual actions in the app. I probably should have just unplugged it at that point, but instead, like most of you it sounds; I deleted the base station from the app and tried to begin from scratch only to come find freakin’ Brenda’s great post about not deleting devices while they’re offline. GREAT timing. As others have said there needs to be a prompt in the app that prevents this. I know they’ll come out with an update the day after I decide to replace the camera…

This method worked for me. I was pulling my hair out. But now things are working again.
BE SURE to remove the folder with the firmware (sd_update) from your micro SD card after successfully rebooting the base station! :wink:

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Yes removing the SD is step 5 in the directions. Which version of firmware did you load on the base 4.16.2.16 or an older one. I have had no firmware issues in a long time (Knock on Wood) but I did load firmware via the manual method maybe 5 months or so ago without issue.

Nowhere in the process are you told NOT to delete the base if it is offline. It’s ridiculous the app allows you to. I tried resetting with the paper clip and that didn’t work. I don’t even have an SD card in there so I can’t try the other method mentioned. Based on past experience with wyze customer support I do not expect an answer to this problem. I’m going to leave the base blinking blue and hopefully when I look at it tomorrow it magically works out as it did for others. If not, what a waste of money this outdoor camera was!

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After several back and forth emails with wyze it is confirmed my base is now unusable:

Thank you for following up. We appreciate you taking the time to troubleshoot with this device but unfortunately, our specialist confirmed that the unit couldn’t be fixed anymore. We would like to offer a replacement for this unit but it looks like this product is outside of the warranty period and is not eligible for being replaced.

What a waste of money for me! Very disappointed with Wyze right now.

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I have just fallen into the “delete the base station and outdoor camera while offline” trap.

After messing around for an hour I discovered this forum and assumed I would be throwing away the outdoor cam. I read here that someone had left the base plugged in over night and then was able to connect.

I left my camera and base off and unplugged for about 15 minutes. I removed the SD card. I then plugged in the base station and left it. After a few minutes it connected to my WiFi network and light went solid blue. I waited another 15 or so minutes. I tried connecting the camera to the base station. It failed once and then I moved the camera to within 6" of the base. It connected almost immediately. It had an extremely low battery but seemed to work fine.

Apparently there is hope.

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I have a outdoor camera deleted and it shows solid blue. I can’t seem to add it back to my base station. My base station and another outdoor cam is fine. I need to get this one added back to my app. I can’t get that in pairing mode. Any pointers or it goes to trash?

My difficulty reconnecting seemed to possibly be related to a low battery. I would try shutting it off for a day and charge it fully before trying again. I assume the signal was weaker with a low battery as I had to get the camera within 6 inches of the base to pair it. Good luck. Mine is still working fine to this day.

I changed my internet provider and needed to update the wifi on my wyze devices. I ended up also deleting the base thinking that would be easiest way to do it but tried about 10 times and it would never connect to my new internet when plugged right into the Router. Would just flash blue forever. I ended up taking someones suggestion here and using a paperclip to put in the tiny reset hole (for 30 seconds) of the base while the power was still plugged in and ethernet cord unplugged and then plugged back in the ethernet and restarted the add device process and it worked! I was able to connect my old version doorbell to it also. Hopefully that works for others also.