Are you getting your notifications in 15 to 30 seconds , or 5, 10 , 30 Minutes to an hour late?
I have cameras That I have had since last summer that show 100% signal strength per the app, That I have been getting delayed notifications from since September .
As far as I know I donāt have any connection issues , My router sets On a shelf 7 foot off the floor , Internet connection speed is 180 download , 12 upload, Mbps
I just had to power cycle the camera from the OP and now Iām reading 98% connectivity. Prior to that, walking in front of the camera failed to trigger an Event notification. The reason for the power cycle was Restart Device didnāt work and Turn off didnāt work. The last Event from this camera was at 6:14AM EST which was listed on the Event page without a thumbnail and āThis video doesnāt existā. BTN, I guess.
Are you seeing any of the other symptoms such as events listed on the Events page without a thumbnail and āThis video doesnāt existā?
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I had one camera that was screwing up like that ,Then I couldnāt even get a live view on it, I had to do a factory reset to fix it , Since then it works fine Except for the delayed notifications just like the rest of the cameras , That Particular camera is showing 87% connectivity .
It was snowing last night And I got a lot of alerts from my outside camera Plus some other alerts From other cameras , 3 total ,I had not touched my phone but all of a sudden Alerts all started coming in , I Counted the alert sounds As it went off for 35 alerts one after the other, This is not unusual I very often get 2, 3 , 10 or more all at once
Is this happening in the Beta app, released version or is it in both?
I really donāt get it. Yours are delayed. Mine are delayed or just seem to disappear into the bit bucket. Restart Device fails about 95% of the time, Events donāt get to the Events page, but Live Stream seems to work fine in HD, SD and 360p. Last night I had ZERO events on my Events page, until I power cycled the camera this morning. Then, in desperation, I did a why not and I managed to get a Restart Device to actually not Fail after several attempts (and this is after power cycling the camera). I switched through HD, SD and 360p just to see what each looked like and then went to Events, did a pull down refresh and an Event from 5:46 AM shows up without a thumbnail or video. Unfortunately, the Event doesnāt give me the seconds, so I went to Playback at 5:46:00AM and noticed my motion light was on, which meant something triggered it five minutes earlier and there was no Event for that. lol, great, right?
I guess Iāll sneaker-net a view of the alerts folder and see exactly how many Events Iām not getting.
You know, relying on events getting to the Events page and then basically shutting down during the āCool-downā period is starting to look less and less like a weak link and more dysfunctional at every turn. I know, 20/20 hindsight is wonderful isnāt it? Iām not saying do away with the cloud videos, but itās all available on the camera already without a cool-down and the cloud is just unreliable.
It;s Both
Is your SD card(s) full?
FWIW, after reading other threads about SD card issues causing really weird behavior, another day of not receiving Events or complete Events (header, video and thumbnail) and having made no progress otherwise, today I couldnāt even ping the device. I pulled the plug on my camera and brought it inside next to the router the other cameras are on. I pulled the SD card and formatted it in a Windows 7 box and added the device back to the app on the original wifi router, which is one floor up and further away from the install location. Inserted the SD card, put it back outside and itās showing 96% and 98% signal strength, which I find really hard to believe, but more important Iām receiving Events now. My next step would have been a factory reset.
I have to wonder if a full memory card is corrupting something other than the card. I know Iāve put in a clean card before, but didnāt go through the install process plus a newly formatted card. Might be worth a shot if you havnāt done it.
Well itās not just one camera itās 7 of them Iām Getting delayed notifications from, Only one of the cams is outside One of them inside doesnāt even have a card in it .
I did a test last night With the tablet On Wi-Fi and the phone on the cell network then triggered some cams, And the same thing is happening on cell network
I would be tempted to set up another Wyze account and move a camera or two to it and see what happens. I mean, with that many cameras being delayed and some not even with SD cards, maybe there is something to do with the account. Iād probably still format any SD cards first. Give it as clean a start as possible.
I guess we think alike , Itās funny you say that because, I didnāt mention it but thatās Another thing I did last night .
I set up a new separate account With a new camera on my old S 7 Android phone , Public app version .
I had a couple that came through quickly (As I do sometimes with the other cameras) but Others were 4 to 15 minutes late Before they came in during the test.
I donāt get why My other notifications including my blink cams come in quickly , Everything but Wyze cams
At least by doing that, it should isolate the problem to the camera or the cloud. Well, actually no, something about your particular network could still be involved. Either on the upload or download to the cloud. Not likely, but still a possibility. Setting up on a completely different ISP would be the only way to eliminate that.
Is it all of your Wyze cams? or just several?
As I said It;s all of them that I have hooked up, I have 4 more cams Iām not going bother to hook up till this problem is solved ,
If There is something wrong with my particular network , I donāt know why my blink cams Notifications come in quickly but wyze does not
why canāt the user determine if he/she wants the vid clip to go to the cloud? or change the procedure and send the notifications at the same time as the upload?
if we didnāt have to wait for the upload, and then the notification to be sent, couldnāt the notification be nearly instant?
I agree! The only problem I see with this great suggestion is that all to often the notification of motion is never received in real time.
Usually, if Iām fortunate, I will get a notification around 30 seconds after the actual motion event. Unfortunately many times it can take as much as 15 minutes after the motion event before I get the notification. I had two notifications last week that took almost an hour before I was notified!
My Skybell front door camera works flawlessly at giving me a real time view of the motion so I am able to talk to the person. Wish all my Wyze cams were able to be as quick.
But I like your suggestion.
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Still experiencing delayed notification delivery, 5+ minutes. Is there any progress on correcting this to be more real item?
Hello @sewlect What app version are you currently using? Most likely, this issue you are experiencing is the behavior of the device/phone being used and not the Wyze app.
Iām not aware of any wide spread issue with delay in notifications. Iām on the current Android app 2.5.30, and Iām not experiencing 5+ minute delay with my notifications. I receive notifications in 10 to 12 secs after an event is recorded.
If you canāt get the help you need here on the forum, you can submit a request on the Wyze Support page.
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StopICU33
My delays are consistently running between 30 seconds to 15 minutes. Never in real time. Iāve submitted requests before but basically all I got was one tech who said, it was a known issue. That was nearly a year ago.
I have two other cameras by other manufactures and they both produce notifications to my phone in real time. Usually within a second or two of detecting motion.
My only guess is that the Wyze servers are just not as capable as they need to be. Certainly not as good as the other manufactures that I am using.
The slowness of notifications and the 5 min. cool down are the biggest deterrent to buying more Wyze or recommending them.
I like the camera and the Wyze company culture so I hope that these kinds of growing pains will be fixed soon.
By the way, I think that Wyze could simply reduce the free video storage from 2 weeks to 1 week and then shorten the cool down to a respectable 15 to 30 seconds. This would make for a great compromise.
After all, since I have, as most should be doing, my SD card set to ārecord eventsā I donāt need cloud storage for 2 weeks. Anything important would have already been reviewed within minutes and saved if needed.
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