@OverWatch The answer for step #3 is ‘maybe’. Confused? Here is why.
There are two kinds of logs. App log and firmware log. When you report an issue, you have the latest app log in the email sent to us. If you select a camera (the third field) in the ‘Report an Issue’ page we will ‘issue’ a command to the camera to submit a log to our cloud with an ID (you see the ID in your issue report). There is where ‘maybe’ comes in.
In most cases the cameras are in a good state to talk to our cloud. Then we will be able to track the firmware log. If in some cases (e.g. camera losing power, no internet connectivity) your camera can’t send anything to the cloud. Then we can’t receive f/w logs. In the latter scenario, the only way to retrieve f/w log is to insert an SD card, which is inconvenient.
You do ‘report an issue’ and select the specific camera. I think it will be fine even though you have intermittent connectivity issue. Let me know when you are done. I can check on our server side. And please do make sure to list the time and date for your missing events. If we fail to see the log I will let you know to do the SD way to retrieve log.