Defective v3 cam

@WyzeGwendolyn

I received two of the v3 cams and one of them does not recognize any SD card. I swapped the SD card from the other v3 and it is not recognized. 32 gb high endurance. Everything else appears to be ok.
Ticket number is 65747.
Please see what is the delay in responding to me.

Thanks!

This is primarily a user forum, it’s not constantly monitored by Wyze support.
You may want to contact Wyze Customer Support about this issue!
By phone: (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
Or online: Wyze.com/support (click “submit a request”)
phone support is typically faster however this isn’t always true due to fluctuation in the amount of calls.

1 Like

I tagged @WyzeGwendolyn hoping she could expedite the process.

Same problem here, I put in a ticket days ago and no response. I do not think your cameras are defective; I think the firmware is defective.

A call to WYZE support started the ball rolling. Should have a replacement soon.

One would presume both cameras were manufactured around the same time on the same assembly line so if one camera had an issue, the other should as well.