December 21 2018 App

bug
troubleshooting
support
#1

I installed the new App version and got a new camera the next day but it wont let me add a the new camera to my network. may other cameras still work fine. So I know the camera should beable to connect to the network I think the app is blocking my camera from being added due to some bug.

#2

I’d start here:

And perhaps look through the other support pages (link at the top right).

This forum is primarily a user to user community. If you don’t get a helpful reply here, I suggest you contact Wyze Support for more help. You might want to go ahead and submit your ticket now as there is somewhat of a backlog. If you end up getting the issue resolved before support contacts you, then you can always let them that it’s already resolved.

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