After waiting months, I finally received and set up my security system bundle. Horray!
Except not so much…
While I have been able to get everything set up in the app, there are a couple of problems that render my shiny new system completely useless.
First off; the door sensors. When the doors open or close, the red light blinks once to signal that the sensor has been triggered. Despite this, I have a constant “open” status in the app. This makes it impossible for me to are the system without immediately triggering an alarm.
Second; the pinpad. It lights up when buttons are pressed, but that’s about it. If I want to arm/disarm the system, it has to be done from the app.
Most frustratingly, is the lack of customer service. When I first started with these problems, I opened up a chat, and things were going well. Then i had to exit the chat in order to reset all of the devices, so the chat was moved to an email ticket.
At that point, it really started to go downhill. Once I replied back to the email, the reply I got was in no way related to my issue, and it was obvious that the person that sent the email never bothered to glance at the support ticket history that was right there under their reply.
Now, here we are, four days later, waiting on another reply after explaining my issue all over again and getting radio silence.
I’m starting to wish that I had never bought into the security bundle. What should have been a seamless integration into the rest of my smarthome has turned into a constant frustration.
Does anyone have any advice on how to get this thing up and running? I’ve already reset and removed batteries, deleted/uninstalled app, deleted hub/all associated devices.