Dangerous Design? - Power Adapter

troubleshooting

#21

I just reported this to the team. If you are open to it, we would like for you to submit a support ticket (https://support.wyzecam.com/hc/en-us/requests/new) with your phone number so that we can call you when we’re in the office. We would like to collect more information about the adapter issues you’ve run into. We would be more than happy to work with you to schedule the time.

Are you interested in this? If so, please submit the ticket with your phone number and let me know what support ticket you receive so I can give this top priority. Again, we are super sorry that you have had this experience and we want to look into it ASAP.


#22

Thanks for the clarity Gwendolyn. Here’s the image:


(Sorry that it’s a bit out of focus)

I’ll open a ticket this evening.


#23

My pleasure. I think we can get the information we need from this photo and I’ll let you know if we need another. I’ll keep an eye out for a ticket number from you. Thank you so much for letting us know about this problem and for working with us on it!


#24

I’ve heard the 70-80lbs/square inch figure a couple times and I recently did the math on the area that seems to be the fused connection surface on the adapter. I estimate that the surface area of the fused area is no more that 0.15 square inches, which means at best, the adapter can only withstand an actual 10-12 lbs of pressure at the point of fusion close to the wall.

If the adapters are only able to withstand an expected maximum of 10-12 pounds at the point of fusion which is very close to the wall, then a much smaller weight of even 5lbs or less force at the furthest point from the wall (edge of the adapter or even the usb plug) could very well cause a failure in the fused parts due to the affect of leverage.

For that reason, I’m now not surprise by the failure given the design. Since the adapter is long and sticks out so far the wall - it makes sense that this is happening even to products that are produced correctly.

I shared this in my ticket with the engineer team, but thought I’d share it with the other users in this string. Once again - this is just my overvalued two-cents from a wanna-be engineer. :slight_smile: I’m sure there is a better logical lenses through which to look at this.


#25

@WyzeGwendolyn I never received the replacement that you mentioned above. Was I supposed to do something else to make that happen?


#26

I just looked and I haven’t received a support ticket number from you (it’s possible that the internet ate it). Did you send one in using this form?

https://support.wyzecam.com/hc/en-us/requests/new

If so, please send me your support ticket number and I’ll look to see what happened on our end. If not, then that’s probably the missing step. :slight_smile:

As for your engineering math above this, I apologize but I don’t have the technical skills or experience to confirm or deny what you wrote.