I just reported this to the team. If you are open to it, we would like for you to submit a support ticket (https://support.wyzecam.com/hc/en-us/requests/new) with your phone number so that we can call you when we’re in the office. We would like to collect more information about the adapter issues you’ve run into. We would be more than happy to work with you to schedule the time.
Are you interested in this? If so, please submit the ticket with your phone number and let me know what support ticket you receive so I can give this top priority. Again, we are super sorry that you have had this experience and we want to look into it ASAP.