So, I ordered my first cams (black) bright and early on Black Friday and received notice they shipped that day. I hear nothing until tracking shows they are at my local post office on the 28th but do not show “received” by them. Nothing delivered yesterday or today so I called the local post office and they state the package was never received or scanned in the system and that UPS ships in bulk containers and often misses packages, so please contact UPS. I contact UPS and they respond by telling me to contact the post office!!
I called Wyze customer service as soon as they open this morning to explain the situation and the guy wasn’t that concerned and told me to just wait it out. Really?? I asked for a ticket number for this concern and he wouldn’t give one but said he would send as soon as we hung up. That’s right, you guessed it, No email, no ticket number. I really hate getting the run around and worse getting screwed on my first purchase of the cameras that I was looking forward to. I was sold on this company from what I have read but I guess you can’t believe everything you read. Moving on.