Wyze customer service sucks. Even though I spend quite bit money. In a sense of 20.00 cam. When I had issue with light blubs and motion detector. They did not care. I think close to sending 400.00 with wyze. Between direct order and amazon order other stuff. Gave them feed back . When I had issues with blubs and motion detector they should replace it I was not looking free hand out. That was terrible even I send e mail I doubt the CEO show it. If he cared he should see it acknowledg it. Even though I said do not reply back.
I am sorry you had a bad experience with customer support, I do know they get backed up at times. I can tag @WyzeGwendolyn and see if they can help you if you would like. This is mostly a user to user forum but WYZE employees poke their head in every so often.
We’re sorry to hear about this, @pkp. Would you like to give me your support ticket number so I can look into this personally? I will provide feedback to the team.