Is anyone else having problems with customer service? I got one of the bad vacuums that cannot connect. I am at the point of doing a chargeback on the credit card.
After I got no response from my first trouble ticket, a few weeks later I made another. After some back and forth, I am now at 12 days without a response.
I have half a dozen cameras, two robot vacuums, 8 bulbs, four plugs, and have the alarm system on order. I am a heavy Wyze user, and am shocked at the way I am being ignored by the company. All I want is either my money back or a replacement robot vacuum. I haven’t been able to use the thing for about two months, this is ridiculous.