I have been a customer from day 1 and have purchased about 60 items. For the most part all shipments are slow … but accurate. When there is a problem, it is now impossible to resolve. I have had this experience several times now. The company used for C/S in the Philippines seems to be the problem. They have stock answers that they read from a script. Telling them a shipment was shorted by two Pro light strips gets nowhere. Yes, I was told to take a picture of the missing items with my phone. When I asked if that made sense, I was told to take a picture of the one strip I did get. Really??? They just have no clue how to handle anything not on their script.
They tell you what you want to hear just to get you off the phone and so they can mark the call “handled” in the support queue. I guess they think this looks good to Wyze?
Wyze needs to take some of their new VC dollars and fix customer service quickly. Inexpensive products shouldn’t coincide with fourth rate C/S. An enterprise can only blame Covid for just so long.
In my case, when the replacement product never shows up, I will need to contest the charges with American Express. A real waste of time and extremely frustrating.