Critical Alerts on iOS and Wyze Sense to Alert through Do Not Disturb/Sleep mode

Hi,
iOS 12 added something called “Critical Alerts” that allows alerts from certain apps to come through even if the phone is in Do Not Disturb mode or silent mode… which is CRITICAL for an alarm system, or if our baby crawls out of his crib at night, etc.

Here is info on the setting that would have to be added to the Wyze app to make that an option:

https://developer.apple.com/documentation/usernotifications/unnotificationsettings/2963116-criticalalertsetting

And some write-ups on what it is:

https://www.theverge.com/2018/6/4/17425594/best-ios-12-features-apple-wwdc-2018

Will Wyze be adding that feature to the app so that users can be alerted if someone is breaking into their house while they are asleep? We have our iPhones go into DND mode every night after 10pm say and then come out of DND mode at say 6:30am. So, if there are any alerts that are not coded to Critical Alerts, we will not be notified while DND is on.

Thanks so much!

Charles

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Hello @chaz, as an iOS dev myself this would be a great thing to have implemented but due to Apple strict restrictions this wouldn’t be approved.

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Really? They only allow it for Health apps currently? Is that the deal?

If that’s the case, I guess we’ll need to request (petition?) that they open that up for security apps as well.

Thanks for the reply.

Charles

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Actually… they do have a dedicated form that you can request that they open it up for you and it doesn’t appear to only be for Health related apps anymore… so it might be worth a try:

https://developer.apple.com/contact/request/notifications-critical-alerts-entitlement/

Got that link from this article: https://tapcode.co/2018/10/17/how-to-implement-critical-alerts-in-ios-12/

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Hey, did anybody get this to WYZE folks to see if they could get “critical alert.” entitlement for IOS app?

It’s particularly important now that WYZE has motion detectors and sensors.

For example, if I’m sleeping, and have DO NOT DISTURB set on my wife’s and my iPhones, if a bad guy opens a window or walks in front of my MOTION Detector, I’d like to be able to have an ALERT break through DO NOT DISTURB

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Did anybody at WYZE try to get an approval?

With motion detectors and sensors hitting the market, having the ability to receive a “CRITICAL ALERT” would be a great feature. I don’t want telemarketers calling me at 10:30 but if a bad guy opens a window, I really, really want an alert to break through my IOS DO NOT DISTURB.

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You could try setting up an IFTTT that would send you an sms when motion is detected and make an exception for the sending number.

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Is there an option for “Critical Apps” with android? I too would like the app to work like favorite contacts and sent notifications even in do not disturbed mode. Any options or recommendations on how to get this done?

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ive been waiting on this for android as well. I meant to make a post and kept forgetting when I am off duty.

android lists pretty much ever app on your phone for the DND option, I still haven’t figures out why Wyze isn’t listed. something tells be its because of a label type for the app itself and thus its not seen as a notification app, kind of how a IR remote app( if your phone had the capabilities) wouldn’t show up in the list for apps that can be set to notify in DND, but that is only a guess.

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I tried doing this but Wyze won’t load the authorization page. Will update if I get it to work.

UPDATE: I did end up getting it to work but because there are very limited options still on IFTTT (no person detection would be most important to me) I ended up waking to the alarm of passing cars (headlights would illuminate the house and trigger the motion detection in pan camera) or every lightning through the storm last night.

After setting up IFTTT, I added a contact called ‘IFTTT’ for the number that I was getting sms from, added a text tone with ‘Emergency Bypass On’ and started receiving texts that went through even though ‘Do Not Disturb’ was on, so it was successful.

I guess I’ll have to wait for either Wyze to update list of triggers on IFTTT or for them to get ‘Critical Alerts’ approved by Apple (I know which one would be easier lol).

I have an app that is rated “Critical Alerts” on my iPhone and that app has NOTHING to do with Critical Alerts so it appears that Apple will allow critical alerts even on apps that don’t really require them. A SECURITY app that notifies me that someone is breaking into my house while I’m asleep, I think qualifies as CRITICAL

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This would be useful. Every new beta of iOS, I send in a suggestion to Apple to allow us to choose which apps can break through Do Not Disturb.

Until it is implemented I have Castiel (lab/shepard mix) and Ruby (pointer mix) that provide me with critical alerts. They don’t care about Do Not Disturb.

How about turning on a light or sounding an alarm for a critical alert?

It’d be useful if an option were added to allow certain notifications from selected devices to override a phone that’s in silence mode.

Apple created a feature called “Critical Alert” under Notifications sections for each app. This feature enables an app to send alerts and play sound on Iphone even if Iphone is muted or Do Not Disturbed
is turned on. This feature was created so that apps such as Security, Health etc related apps can send sound notifications regardless of Iphone’s muted or do not disturb. Apple requires App Developer to get specific entitlement to present this feature. Since
Wyze is being used for security features too, Wyze
must get this entitlement from Apple and apply it to its IOS app

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Hello everyone,

I have an important request for usage of Wyze cameras. The most useful time I can think of having my cameras is at night, when someone is most likely to break in a home. Because we also need a good nights sleep, Do Not Disturb mode is a welcome function on iOS, problem is that I do want to get notified if someone breaks in my home. With that said, iOS 12 introduced what they call ‘Critical Alerts’, which could be extremely useful to get these very important notifications. Now, for Wyze to implement that, they have to request this functionality into their app directly to Apple, which is what this request is about.

But there is a workaround, using IFTTT to send SMS and bypassing ‘Do Not Disturb’ by adding ‘Emergency Bypass On’ to the contact’s info. Problem is there are too few triggers available right now, Person Detection being what I need.

There is another post, not inside #Wishlist though, that discusses this very issue and some ways to workaround it. Check it out at: https://forums.wyzecam.com/t/critical-alerts-on-ios-and-wyze-sense-to-alert-through-do-not-disturb-sleep-mode/

[Moderator Note: This is a merged #wishlist submission. Remember to scroll up to the top and click the VOTE button.]

For the IFTTT part, please see this #wishlist topic:

Add even more IFTTT triggers + actions

Note, however, that IFTTT has deprecated the SMS functionality.

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This request was not solved through IFTTT as there is no option for person detection alert. So the issue still stands and I would like to see any solution for the future.

I don’t know if anyone else has put this idea out or not. So here’s my idea, the option to select for the notifications to override the “ do not disturb” option on iOS.

This would be a valuable option to use if using the camera in a nursery, or any where else when you need to be awakened at night to see what the movement was. I understand that the AI is going to be temporarily unavailable but when it comes back on board this override option would be great. In my opinion what do y’all think?

The Wyze needs to be able to breakthrough Do Not Disturb mode so that users who opt for it can get notifications while the phone is in this mode (ie so I can get notifications while I am sleeping and ignoring my calls)