Due to the covid situation I couldn’t get to my sensors in time. Now I have 4 dead sensors. Thankfully I understand now that it is a known issue. Last time 1 sensor died like this, I went through so much of troubleshooting with support. But they finally replaced it. I am hoping they will help me again. I will be shocked if they don’t fix this issue.
Same problem with mine. 4 contact sensors batteries replaced and they will not connect.
its a shame i just lost 4 door sensors , one only work for 3 days until the battery die then i change the battery 3 days after same thing, battery dead, the other 3 die after changing the battery they don’t even blink anymore ,
im afraid that will happen again with my motion sensors , i was so happy with the wyse sensors i even recommended to many people now im looking like a fool , cant believe the sensors die after a battery die
im from mexico it was a pain in the ass to get those sensors here , and now i had to rethink all my automation and find other solution that can actually get without fighting with po box and customs to support a company with this mayor flaw
guess i will have to go with another tasmotize sonoff bridge and some 433mhz door sensors easily accessible in mexico , and forget about a close system
Yes the sensors have been a complete failure. Wyze should be doing something to replace them with upgraded ones.
I understand that so many failed that maybe they’d run out of business trying to replace them all but at least do some kind of discount at cost or something.
I like all the new products coming out but they really should fix this one before continuing. And it does make me a bit hesitant to buy more of the products.
I have 13 sensors that have failed, 100% of what I have.
Hey Wyze I see your offering new upgraded ones with your home security package are you thinking of how to do the people right and replace them?
Because I live in Canada and getting these here is not simple as I have to ship it to my brother and he mails them to me or I pickup when we see each other, I ordered a lot of them and some of them just died even before I was able to get them. I agree, they should replace them or at least give us a trade in option. I actually have bought I think over 25 sensors now.
My door sensors are all dead. They’ve died over the past few weeks. I put brand new batteries, but still dead.
How do I submit a ticket to Wyze? It looks like they just list a phone number.
Thru the app.
I did that and it takes me to “contact” support which lists a phone number. I want to create a support ticket. How do I do that?
I did it through chat function. They email you back.
I actually called and talked to someone. I have 4 contact sensors, 3 are dead. New batteries put in will not connect back to the bridge. Replaced the 4th contact sensor battery even though it didn’t need it and it immediately came back online. This is a known issue. When the app tells you it has a low battery in a sensor replace it as soon as possible otherwise the sensor will brick itself. Wyze is sending out three new sensors. It is almost a year today of when I first bought them. Wyze also told me that the new sensors in the home monitoring kit are different than these ones.
yes. the new generation ones are also more expensive but not sold separately as of yet.
Just received 3 replacement contact sensors. Setup was easy, immediately connected. That was a fast turn around. From my call and talking to a representative to shipment and delivery of defective sensors. Hopefully the new sensors in the Home Monitoring Kit will not have the problem of bricking themselves after the battery dies. I would like to get the Core Kit, which includes 2 contact sensors, 1 motion sensor, keypad and the hub. I would need an additional pack of 3 more sensors to cover my doors but I’m worried about sensor reliability. Also it’s my understanding the old sensors will not work with the new Home Monitoring Kit.
I love Wyze products but the SERIOUS problem needs to be addressed regarding old sensors.
Does anyone know if the old version of motion sensor also has this flaw or not? When battery low on motion sensor, does it blinks every 10 seconds too?
cant say for sure haven’t open my motion sensors , but if they use the same chip as the door/windows sensors will be the same problem
Add me to the club. Had to throw away one of the contact sensors upon having to replace the battery. It would never start up again, no flashes and nothing upon using the reset button. The replacement battery was tested and known to be good. Some of my sensors are not in convenient places to be changing batteries every 6-10 months or so. Customer support was not really much help. I’ve never considered Wyze products to be “true” security products but rather more useful as convenience for automation.
I had ONE contact sensor fail in the last few weeks and reaching support is a joke. Tried the online chat function and got dropped multiple times. Replied to the email about the dropped chat TWICE without response from Wyze. If anyone knows some way to nudge them to get some help, my ticket number is 1038488.
It’s honestly been a nightmare the last 12-18 months and has gotten progressively worse.
I went 21 days waiting on a response to an email ticket and then 55 minutes in hold waiting to get through to someone through the support phone line.
@WyzeGwendolyn any chance of getting some assistance? Still haven’t gotten any response from support.
Anyone from Wyze???
Same issue here, any help WYZE?