@tcbcw Welcome to the community!
Wyze employees occasionally respond here on the forum. However, this is primarily a user to user forum. If you need to get in touch with Wyze, call the Wyze Customer Service number to speak with a representative.
1 (206) 339-9646
Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
You can also start a support ticket here.