In order for us to focus on this specific issue ( not connection issue in general ), please only report if your connection was ok prior to 1/15/2019 and only started having issue after 1/16/19.
When you report issue, please include a few additional information -
- Android vs iOS
- Home network, Wifi Outside of home, or 4G/LTE
- Time of connection failed - Date, hour, time zone.
- Connection Error Code
- If you are using the 2.0 App, please help us by submitting a log right after the failed connection. - in App ->Account-> Help&feedback → Report an Issue → In the subjuct line, include “11719”, and in “select device”, select the camera that failed the connection.
Thank you for your help.