We are seeing reports of connectivity problems and we are looking into it now. We’ll update you as we have more information. Sorry for the trouble! We’ll get this sorted out as soon as we can.
EDIT 1:17 PM
We don’t have an update at this point but our engineers are working on it. We appreciate your patience as we work to resolve this problem.
EDIT 2:40 PM
We’re seeing improvement and connectivity is improving. However, we are still investigating the root cause and aren’t calling this resolved yet.
EDIT 11:47 AM 1/18/19
After monitoring overnight data and today’s data, our service has been verified to be back in normal. Thanks for your support and patience as we worked through this issue! If you are still having connectivity difficulties, please contact our support people through this link: https://support.wyzecam.com/hc/en-us/requests/new
EDIT 1:13 PM 1/24/19
We’re still investigating the root cause of this problem. So far we know that there was a spike in server usage and the servers overloaded. We have added server resources as we continue to look into this.