Connecting to lock when away from home

I’ve read where it says to unlock from anywhere. I am unable to connect to Wyze lock when im away from home. Am I missing something?

Hello @foxter59 and welcome to the community.

You should be able to connect to the lock for purposes of locking and unlocking when away from home. You will however not be able to change some settings without being home and connected to it via bluetooth.

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I’m actually also having recent issues locking/unlocking remotely. Maybe started yesterday. Has been very reliable before that. Anyone else having similar issues?

Have tried using the Wyze app as well as Alexa. Both are unable to control the lock remotely. Local control by bluetooth works just fine.

Hi @auhnivek. Please check this recent topic on your lock issue.

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