Connecting to lock when away from home

I’ve read where it says to unlock from anywhere. I am unable to connect to Wyze lock when im away from home. Am I missing something?

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Hello @foxter59 and welcome to the community.

You should be able to connect to the lock for purposes of locking and unlocking when away from home. You will however not be able to change some settings without being home and connected to it via bluetooth.

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I’m actually also having recent issues locking/unlocking remotely. Maybe started yesterday. Has been very reliable before that. Anyone else having similar issues?

Have tried using the Wyze app as well as Alexa. Both are unable to control the lock remotely. Local control by bluetooth works just fine.

Hi @auhnivek. Please check this recent topic on your lock issue.

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Just wanted to resurrect this issue. We can only ever access and manage our Wyze lock when we’re in close proximity to the lock, using Bluetooth. It has not ever worked for us to lock/unlock remotely when away from home (the app cycles on “Connecting” and then a grey box pops up that reads, “Unable to connect to Wyze Lock.” We have tried all the regular trouble-shooting steps, to no avail. The gateway is within three feet of the lock itself, and the gateway light indicates that it’s properly connected to WiFi.

Looking forward to solutions!

Having this same issue. Lock functions normally and unlocks when I am in range, Connected to Bluetooth and WIFI but I can never connect when I am away from home to simply lock or unlock.
The only time it connects is when I am in Bluetooth range. There is a Bluetooth icon that appears next to the status icon when I’m within range.
If there is no Bluetooth icon then I can’t connect.