Connect a previous working camera.

support

#1

Hello

I have tried and retired to connect a previous working camera. I have deleted it, gone thru the entire setup process, each time I get “connection failed”. The Blue light is steady as if its connected. Any suggestions?

 

Thank you for your time

 

Henry


#2

You could try to factory reset the camera. Press and hold the setup button for 20 seconds.


#3

Nope, doesn’t work…thank you


#4

Did you try logging out of the app and logging back in?

I also sometimes solve connection issues by clearing cache. On Android: Go to Settings > Apps > find Wyze > Storage > pick the Clear Cache button at the bottom


#5

Yes, I followed the Tutorial before I went to Forum…I noticed when I tried the “hold button 2o second” it went into a no response mode, so I disconnected everything again, etc. No go. It shouldn’t be an issue, but it is. I’ll wait to get an RMA and get a new one. Fortunately I ordered 2 more for other parts of the home. Should get them soon.