Complete capture trial

Hi, I bought the cam a few days ago. Set it up for motion but could not also set up for person. Also, I checked 14 day free trial for complete capture and my events only show 12 second. Any help?

I’ve been subbing to CMC for 9 months. They refunded money yesterday. Got email that I have CamPlus enabled yet I’m back to 12 second clips and 5 minute cool down. Having a hard time getting through to CS as I’m obviously paying for this.