We’ve been working on the Cam Plus transition and some folks that have been using CMC have been noticing refunds during this process. This email is being sent out to CMC subscribers but we’re also posting a copy here. The rest of the Cam Plus information will be coming soon.
Hello from your friends at Wyze,
We’re reaching out to you because you are a Complete Motion Capture subscriber and we have some news to share!
Today, Complete Motion Capture is becoming a new service called Cam Plus and we’ve been working on that transition.
NOTE: As part of this transition, your account will be automatically refunded for the remainder of the current month for Complete Motion Capture and re-charged at the same rate for Cam Plus.
Cam Plus will continue to provide the full-length motion recording you’ve enjoyed with Complete Motion Capture and will add the artificial intelligence of Person Detection. With Cam Plus, you’ll be able to record full-length videos, receive real-time alerts when people are detected, and filter all of your video clips with people in them.
Any cameras you had enrolled in Complete Motion Capture at the time of this roll-out have been automatically upgraded at no additional cost to you for the next 12 months until August 2021 - you just need to upgrade your cameras’ firmware .
Beginning in August 2021, your subscription will automatically renew at $1.99/month unless you cancel your subscription at least 24-hours before the end of the current period or update to an annual plan. You can cancel your subscription at any time from your Subscriptions page or by contacting us.
Heads up! We’ll be announcing special early bird pricing in a future email for those interested in a Cam Plus annual plan.
Frequently Asked Questions
What action do I need to take to upgrade?
Just upgrade your firmware and you’re all set! Wyze has automatically upgraded all of your cameras to Cam Plus if they are running Complete Motion Capture at the time of our launch.
Can I stick with Complete Motion Capture instead of upgrading to Cam Plus?
No, Complete Motion Capture has become Cam Plus.
What happens in August 2021?
Your current rate of $1.49/month per cam will increase to $1.99/month per cam. This new monthly rate will be charged the next time your subscription renews unless you decide to cancel your subscription at least 24-hours before your renewal date or upgrade to an annual plan.
When will my cameras be upgraded?
Your cameras will be upgraded once you upgrade your firmware.
If I have multiple cameras on Complete Motion Capture, will they all be upgraded?
Yes! All cameras enrolled to Complete Motion Capture have been upgraded to Cam Plus.
What if I don’t want to pay the extra price of Cam Plus?
Beginning in August 2021, your subscription will automatically renew at $1.99/month unless you cancel your subscription at least 24-hours before the end of the current period. You can cancel your subscription at any time from your Subscriptions page or by contact us.