Cloud Slow Down for Status Changes - 1/02/20

1/02/20 6:05 PM PT - This issue should now be resolved. If you are still experiencing a slow down with your Wyze devices, please contact customer support through this link:

Wyze Customer Support

6:00 PM PT - We have found a cloud issue leading to a slow down in status changes for Wyze devices. Wyze contact and motion sensors are the most affected by this and it could cause a delay of about 30 minutes for notifications and Rules. We are working on this and expect to have this resolved in about an hour. We apologize for the inconvenience.

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Way to react to an issue! This is exactly why I buy from Wyze. Thank you @WyzeGwendolyn

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Now that’s what I call fast service, I only messaged you a short time ago!
You rock WyzeGwendolyn!

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1/02/20 6:05 PM PT - This issue should now be resolved. If you are still experiencing a slow down with your Wyze devices, please contact customer support through this link:

Wyze Customer Support

You’re welcome, @paindonthurt and @raym64! Thank you very much for your help in identifying this problem. :slight_smile:

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Everything is working fine. That is super fast service thank you so much

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Things seemed to have cleared up for me as well.

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Thank you for the confirmation!

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Ohhh so this explains it… I was having a lot of issues with my sensors + bulbs. It seems my issue got fixed a couple of minutes ago,

Thanks for letting us know, I was starting to get worried and not in the mood to delete and reconfigure all my devices

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You’re welcome, Trecar! We apologize for that.

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Looks like everything is back to normal and I don’t have to learn how to use a light switch again :grinning:

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I’m still getting slow or unresponsive bulbs. Multiple toggles turn them on/off. Rules still aren’t firing with the motion sensors too. Perhaps it’ll clear up within the hour.

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If it doesn’t, please contact the customer support team. Sorry to hear that’s still happening for you!

Wyze Customer Support

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Yay I don’t have to brush my teeth in the dark! Shiny toofers again!

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I don’t know if there was any problem with anything of mine , by the time I checked things out everything was working fine .
Usually it’s best to just be patient when things stop working all of a sudden , check out the forum and see if other people are having problems , instead of doing a bunch of troubleshooting ( deleting and rebooting things ) right off the bat

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No problem at all!

BTW, my Wyze Cam V2 wasn’t detecting motion today, not sure if the cloud slow down was causing this issue.

Anyway, a quick reboot fixed my problem (as it always does for me :raised_hands:) but I’ll make sure to submit a ticket if this happens often, thank you so much for your help and letting us know about all this stuff :pray:

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EVERY Wyze product is down for me - only the Wyze products are down. All other products on my network are working.
I really dislike this cloud stuff

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Both of Cams are fine but thanks for jumping on this right away.

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Sorry to hear this, @The_Tango! This sounds like a different issue and I would recommend contacting our customer support team.

Wyze Customer Support

I agree! At first I thought cloud based is better than a hub, but with all these performance issues, I want a hub.

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