Hey awesome Wyze family,
It’s me again, hoping you didn’t get annoyed by my posts. It’s been a week since we started testing Cloud Person Detection. We’ve received some positive feedback but also some error reports. I want to give you a quick update regarding to the questions you’ve had so far:
- How do I know I’m white-listed?
If you see the screen below in Account > Service > Person Detection, it means you are selected in the test and can enable Cloud Person Detection.
- How can I submit the video to improve the model?
First, we identified a bug that makes our lovely “feedback” button invisible. We fixed the problem in the latest beta release. The new app was released on Friday for Android users and will be sent out on Monday for iOS users.
- What can I do in addition to submitting videos?
For better training results, if it’s convenient for you, please help us by turning off the motion tagging (green box) on your cam.
- How can I troubleshoot if person detection still doesn’t work?
First, check to see if CMC is enabled for that camera. Currently, Cloud Person Detection doesn’t work with CMC.
Second, try to turn the switch off and turn it on again. Then wait for approximately 1 hour and see if it worked.
- Known issues:
a) V1 is supposed to be supported by Cloud Person Detection. If you cannot see it in your device list, that is a bug we are working on.
b) Vehicles with lights on at night may trigger person detection.
- What’s gonna happen next?
We’ve collected several feedback videos through different channels. We’ll kick off another round of model training next week. And this time, since it is on the cloud, you can get the updated model as soon as it is deployed without the need to do another firmware upgrade.