I would like to second this. I very much agree with @Customer
Things that have already been answered by Wyze Employees don’t have to be answered again by them for the 3 billionth time, the community and mods and Mavens can answer those or refer those questioners to the official answers and such. Even 90% of common “problems” just need someone to refer them to call support…though on some stuff that is widespread affecting most people it’s GREAT to hear from a Wyze specialist in that area.
But hearing about NEW ideas and concepts and things being worked on or looked into, or how things work, or other insights and explanation not commonly found elsewhere or common knowledge and all that, is INCREDIBLY valuable here. Without that kind of input, I would not be very active here. I LOVE reading all that stuff from the Wyze Employees, even when it is disappointing news (like that the Video Doorbell will probably be taken off of streaming to Alexa devices because people keep filing tickets about it). I still LOVE hearing such information, it makes me very happy, even when it makes me sad. Ah, the irony.
Wyze believes in transparency. Wyze employees coming here and being transparent HIGHLY supports that value, regardless of what the information is…though I love talk about innovations, things being looked into, etc (even if some never pan out).
It’s like what I try to teach my kids. If I have to “catch you” then you’re “in trouble,” but if you come be forthright and honest with me, especially for something I would’ve never found out, then I’ll just help you get through it. If you’re only telling me because I was going to find out anyway, and not out of real honesty, then we’ll obviously consider the situation on an individual basis.
I like that Wyze tries to be forthright and transparent (more than most at least) and in those cases, I may not like it (like losing VDB streaming on Alexa, or being honest about the local PD costs, or about Tariffs, or silicon shortages), but I am much more willing to be lenient when more information is given to me in the spirit of transparency and treating me like a mature adult, ya know?
And I should mention that I think Wyze does a good job with this, better than other companies, but I would love to see it keep up with how it’s been in the last few weeks and even expand.